Terms and Conditions

Company Details:

UTZON
Volden 2
8000 Aarhus C
CVR nr.: 35751807
t: +45 86 13 60 88
e: mail@utzonshop.dk

General Information:

Welcome to Utzonshop.dk. When you shop with us, you accept the following conditions, which we recommend you read through before making a purchase.

Once an item order has been registered and you have filled in your contact information and payment information, you will receive an order confirmation by email. Subsequently, you will receive a purchase invoice, also by e-mail. Once your purchase has been completed, this is valid as your receipt. When we ship your item, we will also send you an email with a link to Post Nord Track & amp; Trace feature so you can track your shipment.

Should you have any questions regarding purchases on our webshop, you are of course welcome to contact us by phone +45 8613 6088 every weekday between 10.00 and 17.30. You can also write an email to us at mail@utzonshop.dk

Shipping and Pickup:

For all purchases that are to be sent to Denmark, a shipping amount of DKK 65.00 is added to cover shipping costs with Post Nord.

All orders to Denmark are delivered within 2 – 3 working days from the day you receive your purchase receipt in your email. Utzonshop.dk cannot be held responsible for delays at Post Nord.

All packages are sent as package mail, which allows tracking of your package. The goods are insured during shipment and please check the contents of the package upon receipt. If the package / content is damaged upon receipt, you must contact Post Nord immediately or no later than 2 days after receipt and then return the package to us. Utzonshop.dk is not responsible for goods that are damaged during transport and we are of course responsible for proper packaging, so that the risk of shipping damage is minimized.

If you want your package sent abroad, the shipment will be sent as insured business mail. Danish VAT must be paid, but not customs duty. Utzonshop.dk cannot offer to send as a gift to countries outside the EU, in an attempt to evade local duties and taxes. When you order from a country outside the EU, local taxes and duties may be imposed, for which Utzonshop.dk cannot be held responsible, however, Danish VAT will be deducted. If this is the case, you will be contacted by the shipping company and this may delay the shipment a lot, due to withholding your package in customs. It is your responsibility to contact the shipping company and pay any additional costs.

We strive to deliver your package as soon as possible and of course we only work with internationally recognized shipping companies.

If you wish to pick up your shipment yourself, shipping costs will be deducted and you are welcome to pick up your package at our business address Vestergade 5, 8000 Århus C. The package can be picked up after kl. 12:00 the next working day after your order is placed.

Return and or exchange:

At utzonshop.dk we provide a 14-day full return policy from the day you receive your item. Please fill in the enclosed return slip and enclose it with the goods – also remember to enclose your purchase receipt. The goods must be returned in original packaging, unused and in the same condition as upon receipt. Items without a tag and return slip will not be returned. We recommend that you use Post Nord and that the item is sent as parcel post to enable any tracking, which removes any doubt as to whether the item has been handed over to utzonshop.dk. For goods sent by COD or postage will not be accepted.

Once we have received and approved the item, we will return the purchase amount to your account in accordance with the Consumer Contracts Act §21 para. 3 and 4. To avoid illegal use of stolen credit cards, we only refund to the same credit card used for the purchase. If you want a bank transfer, please provide your reg. No. and account #

If you refuse to receive your item upon delivery, we reserve the right to charge a fee for any expenses we may incur in connection with the return shipping of the item.

When exchanging or returning the purchased item, you must pay for the return shipping yourself. When returning your item, the shipping amount paid will not be refunded.
Returned items will be sent to:

UTZON
Volden 2
8000 Aarhus C

Complaints:

All traded goods are covered by Danish purchase legislation, which gives a two-year complaint period. The right of complaint does not apply to goods that are defective due to wear and tear or damage caused by incorrect use, lack of maintenance or ordinary wear and tear. In the event of a complaint, errors and defects, contact us as soon as possible on tel. During the store’s opening hours (Mon-Thurs: 10.00 – 17:30, Friday: 10.00 -18.00, Saturday: 10.00 -15.00) on tel. +45 86136088 or email mail @ utzonshop.dk

Payment:

At utzonshop.dk you can use the following payment cards:

THANK CARD, VISA CARD, MASTERCARD, EUROCARD, VISA-ELECTRON AND AMERICAN EXPRESS.

All prices are in DKK and include 25% VAT.

The amount will be deducted from your card when the goods are shipped.
Security:

Of course, your safety is a high priority with us. Therefore, all communication between our payment system and the cardholder takes place via an encrypted SSL connection (Secure Socket Layer), which ensures that only PBS has access to your personal data. Neither Utzonshop.dk nor other unauthorized persons have the opportunity to see the data that is exchanged upon purchase. At utzonshop.dk, your personal information is 100% confidential and we guarantee that no one else can access it.

Prices:

Utzonshop.dk reserves the right to change prices of the products sold. The prices of the products will be valid from the time the order is placed. If there are changes in currency, utzonshop.dk can not be held responsible.

Customs and tax:

Danish VAT corresponding to 25% of the sales price is paid on all shipments shipped to an EU country, however, no customs duties must be paid. This is in accordance with the rules from SKAT regarding the sale of goods within the EU. Payment of local taxes and fees is the sole responsibility of the recipients. If an additional local tax or tax is payable, you will be contacted by the shipping company. In some cases, this may delay your order.

Privacy Policy and Personal Information:

Persondatapolitik
Cookies

Publisher

The website is owned and published by:
UTZON
Volden 2
8000 Aarhus C
Phone: 86 13 60 88
Email: mail@utzonshop.dk

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